Privacy Policy
Introduction
US Chem Labs (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit www.uschemlabs.com (“the Site”) or purchase our products. By using the Site or placing an order, you consent to the terms outlined in this Privacy Policy.
Information We Collect
- Personal Information: Name, billing and shipping address, email address, phone number, and payment information when you make a purchase.
- Transaction Data: Details of products purchased, order history, and payment history.
- Technical Data: IP addresses, browser type, device information, and usage data collected through cookies and tracking technologies.
How We Use Your Information
- To process orders and provide customer support.
- To communicate order status, product information, and promotions.
- To improve our website and product offerings.
- To comply with legal obligations and enforce our terms and policies.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. However, we may share it with:
- Payment processors to securely process transactions.
- Shipping carriers to fulfill your order.
- Service providers assisting with marketing, analytics, or website operations.
- Regulatory authorities if required to comply with applicable laws.
Use Restrictions & Product Purpose Policy
All products sold by US Chem Labs are strictly for in-vitro laboratory research purposes only. No products are intended for human or animal consumption, medical treatment, diagnosis, dietary supplements, food additives, drugs, or cosmetics.
Policy to Stop Shipment for Improper Use
As part of our compliance process, all orders are monitored to ensure they align with our in-vitro research use policy. We reserve the right to stop shipment and cancel any order if:
- Communication suggests intended human or animal use.
- Purchase patterns are inconsistent with typical laboratory research needs.
- A customer has a known history of policy violations.
Shipment Review Process:
- Orders flagged for potential misuse are placed on hold.
- A compliance review is conducted, which may include contacting the customer for clarification.
- If the customer fails to respond or confirms improper intent, the order is canceled.
- A refund may be issued, minus a compliance review fee if applicable.
- The customer account may be permanently restricted from future purchases.
Termination & Suspension Policy for Product Misuse
US Chem Labs reserves the right to immediately terminate or suspend your purchases, account access, and any pending orders without prior notice if we have reason to believe:
- You have violated our Terms of Use or Privacy Policy.
- You have misrepresented your intended use of our products.
- You have attempted to purchase or use products for human, animal, or any unauthorized purpose.
- You have attempted to circumvent product purpose restrictions.
Enforcement Process:
- A compliance hold is placed on your account and pending orders.
- You may receive a notice requesting clarification or further documentation.
- If misuse is confirmed or clarification is unsatisfactory, your order will be canceled, and you will be permanently banned from purchasing from US Chem Labs.
- Your information will be added to an internal compliance watchlist to prevent future purchases.
- A written termination notice will be emailed to the customer, summarizing the reason for termination.
Data Security
We implement industry-standard encryption and security measures to protect your personal data. Payment and personal information is securely transmitted and stored to prevent unauthorized access.
Cookies and Tracking
Our site uses cookies to enhance user experience and track aggregate usage. You can manage or disable cookies through your browser settings.
Data Retention
We retain your personal information as long as necessary to fulfill your order, comply with legal obligations, and enforce our policies.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at:
[email protected]
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and continued use of the Site constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns regarding this Privacy Policy or compliance procedures, please contact:
US Chem Labs
Email: [email protected]